Insurance is one growing industries all over the world. There are many insurance companies to provide a wide range of insurance policies to the people with different needs. However, an insurance company or insurer can thrive only by expanding its customer base continuously. You may visit insurancerevenue.com if you wish to know the options for increasing the insurance leads and customers. However, many challenges result in customer churn. In this article, we will discuss some of the reasons for customer churn and some solutions.
One of the main reasons for customer churn is the policy cost. But according to www.forbes.com, this reason only contributes to 40% of the customer churn. Another top reason for the customer churn is the dissatisfactory service from the insurer. In most cases, the lack of response from the insurance company makes the customer dissatisfied, thereby resulting in churn. One of the effective ways to improve the customer interaction is enterprise mobility.
The insurer has less time or frequency to interact with a customer. Therefore, he should make use of every opportunity to build the relationship with the customer. Enterprise mobility can give power to the insurance agent to make various processes easier. For example, an insurance agent calling a customer for renewal would be able to access the customer’s profile from his mobile phone. The insurer would also be able to accept the e-signature from the customer during premium collection.
There are plenty of software and technology tools available for creating various mobile applications. These mobile applications can be developed to precisely to provide the required information for the insurance agent. Enterprise mobility makes it easy for the agents to instantly access the customer profile and transaction history from his or her mobile device. Additionally, the mobile enterprise can also offer recommendations, alerts and provision to accept e-signature.
The various software giants will recognize the efficiency of the power applications or enterprise mobility. Nowadays, mobile solutions are utilized by the retail businesses, banking, telecommunication and various industries. Now let us look into the advantages of mobility enterprise for an insurance company.
The productivity of the insurance agents will increase dramatically. This is because the enterprise mobility makes it possible to access the information anywhere and anytime from the mobile device. The engagement between the agent and the customer will get better, thereby resulting in improved customer retention. Enterprise mobility can reduce the operational cost as the employees need not rely on the office space and big computers. The mobile application can also be programmed to send the renewal alert and other messages automatically to the customer.
There are many software companies to offer enterprise mobility solution for the insurers. It is essential to choose a company that specializes in the insurance industry. The enterprise mobility is one area that keeps on evolving and winning. The insurer using enterprise mobility should ensure that they make use of the latest technology available. There is no doubt that enterprise mobility will help the insurance company to perform better.